The case for standardizing a continuous improvement process in your organization – no matter the size In recent articles this spring, we argued that results often change after behavior, conditions, and operating performance have already shifted. The next, more...
This concluding installment completes our four-part series on identifying and correcting structural barriers to performance. Here the emphasis turns to sequenced correction – restoring and then amplifying goal production without destabilizing the enterprise. Turning...
The question may not be verbatim, but executives often ask us for solutions that are “New and different” in marketing in their sectors. It typically emerges when performance appears to plateau or competitors seem to be advancing. While reasonable, the question rests...
The holiday shopping season may be winding down, but for marketing leaders in retail and hospitality, the work is just beginning. Gift cards are again a top choice for holiday shoppers. According to an International Council of Shopping Centers survey, two-thirds of...
National scale can win the cost game in retail banking. But in today’s world of consolidation, margin pressure and digital sameness, local relevance wins the strategic advantage. This isn’t nostalgia for “your friendly good old hometown bank.” It’s disciplined,...
Since Y2K, conventional wisdom suggested that e-commerce would steadily diminish the role of the physical storefront. Yet even as digital platforms command a growing share of transactions, we’ve noted that physical locations remain indispensable. The storefront now...
