To Train, Retain and Sustain: 8 Tips for slowing notoriously high retail employee turnover rates

To Train, Retain and Sustain: 8 Tips for slowing notoriously high retail employee turnover rates

by | Dec 12, 2023 | Articles, Competitive Strategy, Consumer packaged goods, Customer service, Employee Marketing, Grocery, Hospitality, Marketing Strategy, Retail, Thought Leadership

The following is the second article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” While Black Friday 2023 may not have been a “bah humbug,” it was...
Is Self-Checkout a Self-Imposed Hardship on Retail and Grocery? 8 Ways to make self-checkout a net-positive for staff and customers

Is Self-Checkout a Self-Imposed Hardship on Retail and Grocery? 8 Ways to make self-checkout a net-positive for staff and customers

by | Oct 30, 2023 | Articles, Business, Competitive Strategy, Consumer behavior, Customer service, Employee Marketing, Grocery, Marketing Strategy, Retail, Shopper marketing

The following is the first article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” The news about retail challenges is getting hard to ignore. This...