Your line in the sand: Drawing (and owning) your territory enhances competitive advantage

Your line in the sand: Drawing (and owning) your territory enhances competitive advantage

Without a doubt, a retail or other customer-facing enterprise can pin a significant portion of its success to location. Whether a grocery store, bank branch or family medical practice, WHERE one is situated is a major factor in business success. Once location is...
Don’t be a super-hero: 5 tips to delegate your way to successfully compete while effectively managing your business

Don’t be a super-hero: 5 tips to delegate your way to successfully compete while effectively managing your business

Successful competition involves breaking through inevitable barriers – – and some of the most challenging barriers might be you or your key leaders! As a business enterprise grows, owners must make some critical choices to continue that growth. Some would...
“D cubed” is the equation to yield continuous improvement in account generation and banking relationships

“D cubed” is the equation to yield continuous improvement in account generation and banking relationships

It may not be the most glamours activity in the banking world, but for community banks to effectively compete against larger counterparts, some rote processes must be involved.  The following 3 steps of a continuous improvement sales process, though, may yield...
Their loss, your gain? The consequences of regulatory change could create opportunity for community banks

Their loss, your gain? The consequences of regulatory change could create opportunity for community banks

Small business owners and third party payment processors like PayPal and CashApp may soon have a common gripe with new IRS reporting rules that place more burdens on them both. As of January 2022, third-party payment network providers are required to send users a Form...
Ask us anything

Ask us anything

Disruptions of any sort raise many questions for your business. Any market disruption could be considered a competitive threat. It may or not be a real competitor, but in the end if you fail to achieve your goal, you lost. We can prevent those losses. Since 1987,...
Re-Post: Why is customer service so bad? Because it’s profitable

Re-Post: Why is customer service so bad? Because it’s profitable

But what about customer lifetime-value? Are customer service managers really doing the company a favor by ditching the pesky customer who just wants to complain? More and more, some companies are taking a gamble on the likelihood of a disgruntled customer giving up on...