Ask us anything

Ask us anything

Disruptions of any sort raise many questions for your business. Any market disruption could be considered a competitive threat. It may or not be a real competitor, but in the end if you fail to achieve your goal, you lost. We can prevent those losses. Since 1987,...
Re-Post: Why is customer service so bad? Because it’s profitable

Re-Post: Why is customer service so bad? Because it’s profitable

But what about customer lifetime-value? Are customer service managers really doing the company a favor by ditching the pesky customer who just wants to complain? More and more, some companies are taking a gamble on the likelihood of a disgruntled customer giving up on...
Community banks and credit unions: STOP following the lead of big banks

Community banks and credit unions: STOP following the lead of big banks

They’re NOT your friends and you won’t win any more by trying to be like them No one ever wins based on their capacity for imitation. Big Banks Big banks face enormous fixed costs for human resources, product development, capital systems and equipment, marketing and...