Beat ‘em and join ‘em: Online retail needn’t be the enemy of brick-and-mortar

Beat ‘em and join ‘em: Online retail needn’t be the enemy of brick-and-mortar

The following is the final article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” One of the greatest retail debates of the last decade is over the...
To Train, Retain and Sustain: 8 Tips for slowing notoriously high retail employee turnover rates

To Train, Retain and Sustain: 8 Tips for slowing notoriously high retail employee turnover rates

The following is the second article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” While Black Friday 2023 may not have been a “bah humbug,” it was...
Is Self-Checkout a Self-Imposed Hardship on Retail and Grocery? 8 Ways to make self-checkout a net-positive for staff and customers

Is Self-Checkout a Self-Imposed Hardship on Retail and Grocery? 8 Ways to make self-checkout a net-positive for staff and customers

The following is the first article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” The news about retail challenges is getting hard to ignore. This...
Re-post: Lowe’s has an answer for Target and Walmart’s theft problems

Re-post: Lowe’s has an answer for Target and Walmart’s theft problems

We’ve written about the decline of service in retail generally. In the home improvement sector retailers and customers are thinking similarly to resolve a problem that seemed like a good idea at the time. We note with interest in particular the Lowe’s CEO...
Ask us anything

Ask us anything

Disruptions of any sort raise many questions for your business. Any market disruption could be considered a competitive threat. It may or not be a real competitor, but in the end if you fail to achieve your goal, you lost. We can prevent those losses. Since 1987,...
Desperate times, creative measures

Desperate times, creative measures

7 ways for grocers to gain customer attention when budgets are stretched “Improvise. Overcome. Adapt.” It sounds easy enough when a square-jawed, upright Clint Eastwood barks orders to a group of elite  Marines in the film Heartbreak Ridge. But for American consumers,...