Can the “universal branch” please everyone?

Can the “universal branch” please everyone?

The grand opening of a new bank branch we attended last week proves it’s possible. Similar to the illustration, the branch featured a wonderful, open-space “Universal Branch” design demonstrating the “branch of the future” we’ve written about, and the intersection of...
Your line in the sand: Drawing (and owning) your territory enhances competitive advantage

Your line in the sand: Drawing (and owning) your territory enhances competitive advantage

Without a doubt, a retail or other customer-facing enterprise can pin a significant portion of its success to location. Whether a grocery store, bank branch or family medical practice, WHERE one is situated is a major factor in business success. Once location is...
“D cubed” is the equation to yield continuous improvement in account generation and banking relationships

“D cubed” is the equation to yield continuous improvement in account generation and banking relationships

It may not be the most glamours activity in the banking world, but for community banks to effectively compete against larger counterparts, some rote processes must be involved.  The following 3 steps of a continuous improvement sales process, though, may yield...
Their loss, your gain? The consequences of regulatory change could create opportunity for community banks…and their customers

Their loss, your gain? The consequences of regulatory change could create opportunity for community banks…and their customers

Small business owners and third party payment processors like PayPal and CashApp may soon have a common gripe with new IRS reporting rules that place more burdens on them both. As of January 2022, third-party payment network providers are required to send users a Form...
Ask us anything

Ask us anything

Disruptions of any sort raise many questions for your business. Any market disruption could be considered a competitive threat. It may or not be a real competitor, but in the end if you fail to achieve your goal, you lost. We can prevent those losses. Since 1987,...
Community banks and credit unions: STOP following the lead of big banks

Community banks and credit unions: STOP following the lead of big banks

They’re NOT your friends and you won’t win any more by trying to be like them No one ever wins based on their capacity for imitation. Big Banks Big banks face enormous fixed costs for human resources, product development, capital systems and equipment, marketing and...