A new study from Samsung summarized in The Financial Brand confirms what we’ve learned in solving sales and customer engagement problems for community banks. For the majority of banks – community banks in particular – true competitive advantage is still where...
One minute we’re hearing that the “branch of the future” is actually not a branch, but something virtual. The next we’re hearing that banks are increasing branch presence, as reported in The Financial Brand. Which is the best route? Naturally, it depends on the size...
