The following is the second article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” While Black Friday 2023 may not have been a “bah humbug,” it was...
We’ve written about the decline of service in retail generally. In the home improvement sector retailers and customers are thinking similarly to resolve a problem that seemed like a good idea at the time. We note with interest in particular the Lowe’s CEO...
We know the shift to remote work, office closures and layoffs during the Covid crisis placed stress on companies and organizations. Now they find themselves competing to retain and recruit and skilled and qualified workers to either replace those who departed, or to...
Acquiring distressed assets can be a long and complex process. It is important to be realistic in expectations for immediate profits, and to plan the details of the work necessary inside the organization to turn it around. From this report, it appears Meridian...
The grand opening of a new bank branch we attended last week proves it’s possible. Similar to the illustration, the branch featured a wonderful, open-space “Universal Branch” design demonstrating the “branch of the future” we’ve written about, and the intersection of...
Successful competition involves breaking through inevitable barriers – – and some of the most challenging barriers might be you or your key leaders! As a business enterprise grows, owners must make some critical choices to continue that growth. Some would...
