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Can the “universal branch” please everyone?

Can the “universal branch” please everyone?

by Jinida Dorsey | Feb 8, 2023 | Articles, Company News, Competitive Strategy, Consumer behavior, Customer service, Financial Services, Marketing Strategy, Retail Banking, Thought Leadership

The grand opening of a new bank branch we attended last week proves it’s possible. Similar to the illustration, the branch featured a wonderful, open-space “Universal Branch” design demonstrating the “branch of the future” we’ve written about, and the intersection of...

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