The Next Chapter in Community Banking: Test & Learn in a Hyper-Localized Economy

The Next Chapter in Community Banking: Test & Learn in a Hyper-Localized Economy

National scale can win the cost game in retail banking. But in today’s world of consolidation, margin pressure and digital sameness, local relevance wins the strategic advantage. This isn’t nostalgia for “your friendly good old hometown bank.” It’s disciplined,...
Can the “universal branch” please everyone?

Can the “universal branch” please everyone?

The grand opening of a new bank branch we attended last week proves it’s possible. Similar to the illustration, the branch featured a wonderful, open-space “Universal Branch” design demonstrating the “branch of the future” we’ve written about, and the intersection of...