Jim Heide has enjoyed a 25-plus year career as a strategic marketing and product development professional for leading financial service firms, with a focus on emerging technologies, payment systems, e-commerce solutions as well as traditional banking products.

Jim has held leadership roles across the full spectrum of the product development life cycle with managerial roles as Chief Marketing Officer, Vice President and Director of Marketing, sales performance manager, strategic planner, project manager and product manager for leading financial services firms and others in Greater Cleveland.

Enthusiastic, inquisitive and always looking to bring new ideas to life, Jim is comfortable challenging the status quo and looking for innovative solutions to enhance the customer experience, improve operating efficiencies and penetrate new markets.

As an SVP and member of Key Bank’s strategic planning unit Jim participated in the development and evolution of a variety of products including the Green Machine ATM network, merchant services joint venture, debit and prepaid cards, Key Insurance Agency, annuity sales platform and e-Commerce development on Key.com. More recently as Director of Marketing at First Federal Lakewood he helped the community bank increase its mortgage loan market share in greater Cleveland from 17th position to 3rd, during the transitional four-year period following the 2008 financial crisis.

A life-long Clevelander, Jim keeps his skills sharp working with entrepreneurs and start-up businesses. A father of three, he enjoys reading, cooking, staying fit and walking his dogs.

As a Dorsey & Company Associate, Jim directs or supports client engagement and fulfillment on key Dorsey & Company projects – particularly those involving financial services and emerging technology questions, challenges and strategies.

Jim earned a Master of Economics degree from Cleveland State University.