What The Demand You Attract Reveals

What The Demand You Attract Reveals

by | Apr 3, 2026 | Articles, Business, Competitive Strategy, Consumer behavior, Consumer packaged goods, Customer service, Donor relations, Financial Services, Fund development, Grocery, Higher Education, Hospitality, Market Research, Marketing Strategy, Nonprofit, Retail, Shopper marketing, Thought Leadership

Part II of the 5-part DorseyReports series: Before the Numbers Change, Behavior Changes Each part stands alone and contributes to a broader examination of how changing market conditions influence results across sectors. Additional articles in this series are available...
Before the Numbers Change, Behavior Changes

Before the Numbers Change, Behavior Changes

by | Apr 3, 2026 | Articles, Competitive Strategy, Consumer behavior, Consumer packaged goods, Customer service, Financial Services, Grocery, Higher Education, Hospitality, Marketing Strategy, Nonprofit, Retail, Shopper marketing, Thought Leadership

Part III of the 5-part DorseyReports series: Before the Numbers Change, Behavior Changes Each part stands alone and contributes to a broader examination of how changing market conditions influence results across sectors. Additional articles in this series are...
When Deposit Growth Masks a Change in What Is Being Built

When Deposit Growth Masks a Change in What Is Being Built

by | Apr 3, 2026 | Articles, Business, Competitive Strategy, Consumer behavior, Customer service, Financial Services, Market Research, Marketing Strategy, Retail Banking, Thought Leadership

Part IV of the 5-part DorseyReports series: Before the Numbers Change, Behavior Changes Each part stands alone and contributes to a broader examination of how changing market conditions influence results across sectors. Additional articles in this series are available...
Re-post: How Trader Joe’s Wins by Getting “Everything Wrong”

Re-post: How Trader Joe’s Wins by Getting “Everything Wrong”

by | Jan 29, 2026 | Competitive Strategy, Consumer behavior, Consumer packaged goods, Customer service, Grocery, Hospitality, Marketing Strategy, Retail, Shopper marketing, Thought Leadership

We’ve advised clients on many of the strategies Trader Joe’s deliberately ignored, including loyalty programs, app integrations and carefully timed promotions. And yet, by doing the opposite, Trader Joe’s turned those choices into a $16 billion empire and a fiercely...
Beyond Redemption: 3 Post-Holiday Gift Card Strategies That Drive Long-term Retention and Revenue

Beyond Redemption: 3 Post-Holiday Gift Card Strategies That Drive Long-term Retention and Revenue

by | Dec 18, 2025 | Articles, Business, Competitive Strategy, Consumer behavior, Consumer packaged goods, Customer service, Data Security, Employee Marketing, Financial Services, Food service, Grocery, Hospitality, Marketing Strategy, Mobile Marketing, Restaurants, Retail, Shopper marketing, Thought Leadership

The holiday shopping season may be winding down, but for marketing leaders in retail and hospitality, the work is just beginning. Gift cards are again a top choice for holiday shoppers. According to an International Council of Shopping Centers survey, two-thirds of...
The Next Chapter in Community Banking: Test & Learn in a Hyper-Localized Economy

The Next Chapter in Community Banking: Test & Learn in a Hyper-Localized Economy

by | Nov 10, 2025 | Business, Competitive Strategy, Consumer behavior, Customer service, Employee Marketing, Financial Services, Marketing Strategy, Retail Banking, Thought Leadership

National scale can win the cost game in retail banking. But in today’s world of consolidation, margin pressure and digital sameness, local relevance wins the strategic advantage. This isn’t nostalgia for “your friendly good old hometown bank.” It’s disciplined,...