But what about customer lifetime-value? Are customer service managers really doing the company a favor by ditching the pesky customer who just wants to complain? More and more, some companies are taking a gamble on the likelihood of a disgruntled customer giving up on...
Even if you think you have no competition, it’s always ‘out there’ A scary thought, isn’t it: that after so much reassurance that there was no ‘boogey man’ under your bed, he actually does exist – and has all along. Far be it from me to try and scare anyone, but I...
Investing in staff just might help your restaurant avoid the graveyard of failures You may have graduated top-of-your-class from the finest culinary institute, or you’re a home-grown chef whose killer lava cake and succulent rack of lamb are always in demand at family...
