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Ask us anything

Disruptions of any sort raise many questions for your business. Any market disruption could be considered a competitive threat. It may or not be a real competitor, but in the end if you fail to achieve your goal, you lost. We can prevent those losses. Since 1987,...
How high can you go?

How high can you go?

7 ways to keep and satisfy customers if supply chain disruptions mean raising prices “Redundancy” and “replacements” are clearly means to avoid supply shortages. The reality is, there are only so much of a given item and a limited number of appropriate replacements...
Competitive strategy isn’t just for the corporate giants

Competitive strategy isn’t just for the corporate giants

By Julius C. Dorsey Jr. It felt good to go back to my hospitality “roots” during the stimulating dialogue on competitive strategy for restaurant success with the Cleveland Restaurant Alliance of the Ohio Restaurant Association yesterday. As those attending discovered,...
Even a feel-good cause needs a market: 2 major competitive strategy lessons to be learned from the recycling business

Even a feel-good cause needs a market: 2 major competitive strategy lessons to be learned from the recycling business

In honor of Earth Day, and as I’ve been watching the Netflix series, Our Planet, it seems appropriate that we weigh in on the competitive forces that affect even altruistic efforts like recycling. While consumer recycling collection varies from city to city around the...
Re-Post: Why is customer service so bad? Because it’s profitable

Re-Post: Why is customer service so bad? Because it’s profitable

But what about customer lifetime-value? Are customer service managers really doing the company a favor by ditching the pesky customer who just wants to complain? More and more, some companies are taking a gamble on the likelihood of a disgruntled customer giving up on...