Give Thanks: Good customer service IS your bread and butter
The COVID-19 health crisis has drastically shifted our shopping habits – and retailers’ responses to the changes. Fair or not, grocery chains and big-box retail have enjoyed an artificial advantage over their smaller, independent counterparts who were forced to close...
Re-post: Tiffany gets speedy trial date in suit against LVMH
Who would have imagined we'd see a day when even 'recession-proof' luxury goods retailers like Tiffany have to SUE to be acquired? The COVID-19 global health crisis has luxury brand owner LVMH seeking to back out of an historic deal to acquire the luxury jewelry...
Re-post: Dear White People in Advertising
By Julius C. Dorsey Jr. By the time I graduated from Michigan State University’s advertising program, it was quite apparent that Black consumer markets were not to be ignored if a brand wanted to succeed. I was fortunate to join teams that created some of the most...
“Grab a Bucket and Mop!” Finding QSC when we need them most
Owning the cleanliness position has been the basis for great sales performance before. Little did McDonald's founder Ray Kroc know how much the restaurant industry and others would need him today. Ray's dedication to core operations led to the acronym, QSC, which...