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Give Thanks: Good customer service IS your bread and butter

Give Thanks: Good customer service IS your bread and butter

by Dorsey & Company | Nov 19, 2020 | Articles, Business, Company News, Competitive Strategy, Marketing Strategy, Thought Leadership

The COVID-19 health crisis has drastically shifted our shopping habits – and retailers’ responses to the changes. Fair or not, grocery chains and big-box retail have enjoyed an artificial advantage over their smaller, independent counterparts who were forced to close...
Re-post: Tiffany gets speedy trial date in suit against LVMH

Re-post: Tiffany gets speedy trial date in suit against LVMH

by Dorsey & Company | Sep 24, 2020 | Articles, Business, Competitive Strategy, Consumer behavior, Customer service, Marketing Strategy, Retail, Shopper marketing, Thought Leadership

Who would have imagined we’d see a day when even ‘recession-proof’ luxury goods retailers like Tiffany have to SUE to be acquired? The COVID-19 global health crisis has luxury brand owner LVMH seeking to back out of an historic deal to acquire the...
Re-post: Dear White People in Advertising

Re-post: Dear White People in Advertising

by Dorsey & Company | Jun 16, 2020 | Articles, Business, Company News, Competitive Strategy, Marketing Strategy, Thought Leadership

By Julius C. Dorsey Jr. By the time I graduated from Michigan State University’s advertising program, it was quite apparent that Black consumer markets were not to be ignored if a brand wanted to succeed. I was fortunate to join teams that created some of the most...
“Grab a Bucket and Mop!” Finding QSC when we need them most

“Grab a Bucket and Mop!” Finding QSC when we need them most

by Dorsey & Company | May 21, 2020 | Articles, Business, Company News, Competitive Strategy, Marketing Strategy, Thought Leadership

Owning the cleanliness position has been the basis for great sales performance before. Little did McDonald’s founder Ray Kroc know how much the restaurant industry and others would need him today. Ray’s dedication to core operations led to the acronym,...
Not to fear, nonprofits: You’re actually ahead of the game for end-of-year giving

Not to fear, nonprofits: You’re actually ahead of the game for end-of-year giving

by Dorsey & Company | Dec 26, 2019 | Articles, Business, Competitive Strategy, Higher Education, Marketing Strategy, Thought Leadership

Use donor data to start planning NOW for 2020 holiday season giving By Mike Levison Why is the end of the year so important for nonprofits to ask for donations? The obvious reason is that people are more likely to be in a giving mood during the holiday season. ...
Big opportunities for small business this holiday season

Big opportunities for small business this holiday season

by Dorsey & Company | Nov 30, 2019 | Articles, Competitive Strategy, Marketing Strategy, Thought Leadership

From Black Friday, to Small Business Saturday, to “Cyber Monday,” (hopefully) millions of Americans are making a special and very smart point to include small retailers in their holiday shopping this season. As a small business owner, I support the...
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Recent Dorsey & Company News

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  • The Competition You Don’t See!! Part II
  • The Competition You Don’t See
  • Re-post: How Trader Joe’s Wins by Getting “Everything Wrong”
  • When the search for “new” distracts from the disciplines that actually drive competitive advantage

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